We gather information about site usage in order to assist in the development and improvement of our website, and to protect our systems from malicious users. This policy is effective from 1 May 2018.
How We Gather Information
When Browsing Our Website
In order to sign-up to our mailing list you only need to provide your email address. Using this you can update your subscription preferences at any time or unsubscribe all together. The option to do this is linked from every email you receive from us.
How Do We Use Your Personal data
We use your personal data, including any of the personal data listed above, for the following purposes:
- We primarily use email as our main communication method. As standard we send a newsletter which features information our featured products, events and bathroom interior trends. The content and layout of our emails is subject to change and you are welcome to update your preferences or unsubscribe altogether as and when you wish. We don't share your information with any third parties.
- We also use stored data to build a picture of our customers and in the future provide tailored emails to you
- To develop new products and to review and improve current products and services
- To comply with legal and regulatory obligations, requirements and guidance
- The website collects some anonymous information about you automatically as you move through the site. This information is used to help us monitor how you and other visitors use the site, allowing us to provide an improved service throughout the site.
How We Collect Your Data
We collect different information about you in a number of ways:
Automated Technologies or Interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Information From Third Parties
We receive information about you from third parties as set out below:
- Analytics providers such as Google
- Advertising networks such as Facebook
- Search information providers such as Google AdWords
Disclosure of Your Details to Third Parties
There are certain circumstances under which we may disclose your personal information to third parties.
For instance to our service providers who process data on our behalf and on our instructions (for example CRM software providers). We require all third parties to respect the privacy of your personal information and to treat it in accordance with the law.
We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
How You Can Withdraw Your Consent?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.
What Are Your Rights Under Data Protection Laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the "right to be forgotten")
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information ("data portability")
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.
Your Right to Object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the information below to exercise these rights.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and other procedures to safeguard and secure the information we collect online.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number.
Most web browsers allow you to control the cookies stored on your computer through your browser’s settings. To find out more about cookies, including how to see what cookies have been stored and how to manage and delete them, visit http://www.allaboutcookies.org/
Removing or disabling cookies
You may choose to remove or block cookies at any time by adjusting your browser settings, but in some cases, this may impact your experience of our website.
You may contact us by email or post in matters relating to any of the above using the following details:
The Watermark Collection
Unit 16A, Tower Workshops
58 Riley Road
London, SE1 3DG